Return Policy

We want to make it as easy as possible for you to purchase your home medical equipment and supplies from us. An important part of the purchase process is the return policy. We do our best to work with our home medical supply vendors to make sure customers can return products with ease.

Reason for Returns

There are two main reasons for returns of durable medical equipment products:

1. An error on the part of Daphco, i.e., incorrect products and/or quantity shipped.
2. The product is defective.

We will fix any problem that was the fault of Daphco without any cost to the customer and as fast as we can. We pride ourselves on not having problems with our orders, but when it does happen we fix our mistakes.

If a customer returns an unused and original packaging product for any other reason and it is within 30 days of the date of purchase. Bone Growth Stimulators must be returned in the original package and unused (the simulator cannot have been turned on).

• The customer will be responsible for return freight.
• A 25% restocking fee will be applied to all products

Returnable Products

Some of our products by their very nature are not returnable. The general rule of thumb is that if we cannot resell the product we cannot return it. All returns must have their original packaging. Products that are sealed cannot have the seals broken.

Non-returnable products include:

• Disposable products such as blood glucose system
• Personal use i.e commodes

Special Order/Custom Items

If we make an error on your order, we will fix it at no charge to you. If you make the error on the order, unfortunately, we cannot issue a full refund in order to recover our cost. Special order items will be charged a minimum 50% restocking fee. There is the possibility your item can not be returned. This is determined by the manufacturer and is out of our control.

Return Process

To qualify for a return, please note the following:

• Call our office and speak to our staff who will take the information and provide instructions on the return. If the product was shipped to your home and you paid a shipping fee, we will send a call tag to UPS/FedEx for pickup at your address. If you picked up the product in our store, you will be required to return the item to the store. In order to receive a refund for the purchase price, non-defective items must be returned unused with the original packaging and materials intact. Please refer to our non-returnable product list to be sure your item is not excluded.
• All orders are processed through our system immediately after the order is finalized. Accordingly, we are unable to cancel completed orders and such merchandise may be returned in accordance with our return policy.

Receiving a Refund

Depending on your method of payment, you will receive a refund in the same method of payment (we no longer carry cash). Your credit card account will be credited back the amount of the returned purchase. Our manufacturer informs us that certain products that require inspection may take up to 25 business days.

About Product Recalls

When we are notified that an item has been recalled, we stop selling the item and notify customers who have purchased the item with the manufacturer’s contact information and directions regarding the recall.

If you have a specific question regarding a product recall, please contact the product manufacturer directly. See below for some useful links to federal legal resources. These websites provide email alerts on recalled products to visitors who sign up to receive them.

Please note that by clicking one of these links, you will be accessing information from or providing information to that particular website and will be subject to the policies of that website.

• U.S. Government Recalls
• U.S. Consumer Product Safety Commission (CPSC)
• National Highway Traffic Safety Administration (NHTSA)
• U.S. Food & Drug Administration (FDA)
• U.S. Department of Agriculture (USDA)

Note: These are provided for informational purposes only.